Alyssa Quiles
About Alyssa Quiles
Alyssa Quiles is a Customer Experience Specialist in Claims at Coterie Insurance, where she has worked since 2024. She has a diverse background in customer service and sales, having held various positions at companies such as Mongotel, Charter Communications, Policygenius Inc., MetLife, and Ladder.
Current Role at Coterie Insurance
Alyssa Quiles serves as a Customer Experience Specialist in the Claims department at Coterie Insurance. She has been in this role since 2024, contributing her expertise for a duration of 7 months. In this position, she focuses on enhancing customer satisfaction and streamlining the claims process, ensuring that clients receive timely and effective support.
Previous Experience at Mongotel
Prior to her current role, Alyssa worked at Mongotel as an Onboarding Specialist for 9 months in 2023. In this capacity, she was responsible for guiding new clients through the onboarding process, ensuring a smooth transition and integration into the company's services.
Background in Sales and Customer Success
Alyssa has a solid background in sales and customer success. She worked at Charter Communications as an Inbound Sales Representative from 2015 to 2021 for 6 years, where she operated remotely from Morrisville, North Carolina. Following this, she joined Policygenius Inc. as a Property and Casualty Customer Success Associate from 2021 to 2022, working remotely from Durham, North Carolina.
Experience in the Insurance Sector
Alyssa's experience in the insurance sector includes her role at MetLife as an Inbound Sales Representative from 2019 to 2020. She also worked at Ladder as a Customer Experience Specialist for 5 months from 2022 to 2023. These positions have equipped her with valuable insights into customer needs and the intricacies of insurance products.