Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Senior Manager in Vendor Management at Verisk Health, with over ten years of experience in managing international contact centers and expertise in operations, process management, and performance management.
Current Role at Verisk Health
Gaurav Sharma currently serves as the Senior Manager of Vendor Management at Verisk Health. His responsibilities encompass managing Management Information Systems (MIS), operations, and quality assurance. He has been with the company since 2005, contributing to various operational strategies and vendor relationships. His role requires a strong understanding of process management and performance metrics, particularly for outbound projects targeting the US market.
Previous Experience in Quality Management
Before joining Verisk Health, Gaurav Sharma worked at Globerian India Pvt. Ltd. as the Global Manager of Quality for one year. In this position, he focused on enhancing quality standards and operational efficiency. His earlier roles include serving as a Team Leader in Operations at iCall India Ltd. and as a Customer Sales Executive at Majestic Software Ltd. These positions provided him with a solid foundation in operations and customer service.
Educational Background
Gaurav Sharma studied at the National Institute of Management, where he earned a Graduate Diploma in Business Administration (GDBA) from 1999 to 2002. This educational background has equipped him with the necessary skills in management and business operations, supporting his career in various leadership roles within the industry.
Expertise and Certifications
Gaurav Sharma possesses extensive expertise in operation management, process management, and performance management, particularly in the context of international contact centers. He holds a Certified Six Sigma Green Belt certification, which underscores his commitment to quality improvement and operational excellence. His proficiency in MS Office, especially MS Excel, further enhances his analytical capabilities in managing complex data.
Leadership and Continuous Improvement
Gaurav Sharma is recognized for his strong leadership skills and dedication to continuous improvement. He emphasizes the importance of change management and training within his teams, fostering an environment that encourages professional growth and operational efficiency. His approach to leadership focuses on empowering team members and implementing best practices in process development.