Alberto Ciaramella
About Alberto Ciaramella
Alberto Ciaramella is a Principal Technical Support Engineer at Coupa Software, with extensive experience in technical support and customer service roles across various companies.
Current Title
Alberto Ciaramella currently holds the position of Principal Technical Support Engineer at Coupa Software. He has been in this role since 2017, operating out of Dublin, Ireland. His responsibilities in this role include providing dedicated support, ensuring case ownership during customer escalations, and delivering technical training and mentorship to support team members.
Previous Roles at Coupa Software
Before becoming Principal Technical Support Engineer, Alberto worked as a Senior Customer Support Engineer at Coupa Software from 2015 to 2017. In this role, he delivered high-level customer support and developed technical documentation to enhance customer self-service capabilities.
Experience at Symantec
From 2013 to 2015, Alberto Ciaramella served as a Sr Technical Account Manager - Altiris at Symantec in Dublin, Ireland. His tenure focused on managing technical accounts, ensuring seamless service delivery to clients.
Positions at HP
Alberto held several positions at HP between 2010 and 2013, including Technical Solution Consultant Specialist and Technical Solution Consultant, with a specific focus on Microsoft Services for the EMEA region. He also served as Technical Support Agent, providing support for Procter & Gamble and Kone service desks.
Education
Alberto obtained his Head Technician Diploma in Computer Software Technology/Technician from I.T.I.S. Giulio Cesare Faccio, where he studied from 1996 to 2001. His education provided a strong foundation for his technical expertise.