Andrew Adkins
About Andrew Adkins
Andrew Adkins is a Technical Support Engineer at Coupa Software with a diverse background in technical support and consulting roles.
Current Title and Role at Coupa Software
Andrew Adkins is currently employed as a Technical Support Engineer at Coupa Software. He has been with the company since 2020 and operates out of Cincinnati, Ohio. In his role, Andrew provides technical assistance and support to clients using Coupa's software solutions.
Past Work Experience
Andrew Adkins has had a diverse career across multiple companies. He worked as a Service Desk Agent at ConnXus from 2016 to 2020 in Mason, Ohio. Prior to that role, he served as a Rule Tree Development Consultant at Paradatec, Inc. in Cincinnati from 2015 to 2016. Additionally, he worked as a Temporary Office Clerk at FirstGroup America for 5 months in 2012 and as a Graduate Assistant at the University of Cincinnati from 2010 to 2011.
Educational Background and Certifications
Andrew Adkins has a Master of Arts (M.A.) in Anthropology from the University of Cincinnati, achieved between 2009 and 2012. He also holds a Bachelor of Arts (B.A.) in Anthropology from Marshall University, completed between 2004 and 2008. Furthermore, he earned an Associate of Applied Science in Business Programming and Systems Analysis from Cincinnati State Technical and Community College, completed between 2013 and 2016.
Training and Development
During his tenure at ConnXus, Andrew Adkins was responsible for training other employees on troubleshooting processes and the use of the ConnXus system. He was also instrumental in writing training documents tailored for new employees, contributing to the effective onboarding and skill development of the team.
Technical Skills and Achievements
Andrew Adkins has a notable achievement in ensuring SOC2 security policies were effectively implemented during his time at ConnXus. Additionally, he has experience in designing and building portal websites for clients, showcasing his ability to manage technical projects and deliver functional web solutions.