Annelise Gueydan
About Annelise Gueydan
Annelise Gueydan is a Support Account Manager at Coupa Software, with a diverse background in customer service and IT roles across various companies.
Current Position at Coupa Software
Annelise Gueydan has been working as a Support Account Manager at Coupa Software since 2016, based in County Dublin, Ireland. Her responsibilities include coordinating feedback to product management and development teams, hosting and facilitating operational and business review meetings, and managing customer upgrades. She ensures communication of product updates and new features around Coupa’s three major releases per year and acts as an escalation contact for high-priority tickets, overseeing their triage and management.
Experience at Colgate-Palmolive
From 2012 to 2016, Annelise Gueydan worked as a Global IT Service Center Analyst at Colgate-Palmolive. During her tenure of four years, she contributed to the global IT strategy and operations for the company. Her role involved managing IT services and providing support to address various technical issues within the global framework of Colgate-Palmolive.
Professional Background in Customer Service and Operations
Annelise Gueydan has extensive experience in customer service and operations, having worked in various roles across multiple companies. Her career includes positions at FREE (Customer Service Representative), UPS (Centre Operations Team-leader), Orange, France Telecom (Customer Service Representative), France Telecom Cable (Customer Service Representative), Teleperformance (Customer Service Representative), and Londonium (Retail Shop Manager). These roles collectively span from 2001 to 2011, covering diverse aspects of customer support and team leadership.
Educational Background
Annelise Gueydan studied at Michel Montaigne, where she focused on Philosophy, French, English, and German Literatures. She achieved her Baccalaureat from 1998 to 1999. Her educational background provided her with strong analytical and linguistic skills, which have been instrumental throughout her various professional roles.