Ben Coffman
About Ben Coffman
Ben Coffman is the Senior Customer Value Director at Coupa Software, managing a portfolio of 25 enterprise customers and leading continuous improvement initiatives in the Supply Chain Design & Planning sector.
Title
Ben Coffman holds the position of Senior Customer Value Director at Coupa Software, a role he has been serving in since 2022. His previous title at Coupa Software was Director of Customer Value Management from 2021 to 2022.
Company
Ben Coffman currently works at Coupa Software, an organization known for providing a comprehensive suite of business spend management solutions. He has held senior roles within the company since 2021, focusing on customer value and management.
Professional Background
Ben Coffman has an extensive background across various roles in customer success and sales. Prior to his current role at Coupa Software, he worked at LLamasoft, Inc. from 2014 to 2020 in roles that included Senior Director of Customer Success and Senior Director of Renewals and Enablement. He also worked at Acument Global Technologies and Procter & Gamble in sales and engineering roles. Early in his career, he served as a Captain in the US Army Transportation Corps from 2003 to 2008.
Education and Expertise
Ben Coffman completed his Executive MBA at the University of Pittsburgh in 2023. He also holds a Bachelor's degree in Mechanical Engineering from the United States Military Academy at West Point, achieved in 2003. His education, coupled with his practical experience, underscores his expertise in customer value management and supply chain design.
Key Responsibilities
In his role at Coupa Software, Ben Coffman manages a portfolio of 25 enterprise customers in the Supply Chain Design & Planning sector, contributing to over $8 million in annual contract value. He serves as the global lead for continuous improvement and best practices within the Customer Value Management discipline, acting as the primary post-sales point of contact for maximizing the value of existing solutions.