Blanca Vera
About Blanca Vera
Blanca Vera is an Associate Technical Architect at Coupa Software with a background in software engineering at IBM.
Current Role at Coupa Software
Blanca Vera is currently an Associate Technical Architect at Coupa Software, a position she has held since 2020. Located in the Pune area, India, her role involves executing technical migration strategies in collaboration with various technical teams. This position allows her to leverage her extensive experience in defining the scope of work and services for both clients and internal execution groups.
Previous Experience at IBM
Before joining Coupa Software, Blanca Vera worked as a Software Engineer at IBM. She was with IBM for 11 years, from 2009 to 2020, based in Pune, Maharashtra, India. During her tenure, she gained considerable experience in training customer admin teams and working closely with both internal and external stakeholders. Her role at IBM laid a strong foundation for her current responsibilities in technical architecture.
Multilingual Customer Support
Blanca Vera is proficient in providing multilingual customer support, fluent in Portuguese, Spanish, and Italian. Her language skills enhance her ability to communicate effectively with a diverse range of clients, ensuring clear and accurate support across different regions.
Expertise in Client Satisfaction and SLA Adherence
Blanca Vera is highly skilled in auditing performance and ensuring client satisfaction while strictly adhering to Service Level Agreements (SLA) and work processes. She focuses on maintaining high standards of customer satisfaction through continuous performance audits and process improvements. Her commitment to excellence is evident in her approach to handling client relationships and technical migrations.