Carrie Hawkins, Csmp, Csp
About Carrie Hawkins, Csmp, Csp
Carrie Hawkins is a Customer Value Director and Supplier Diversity Expert at Coupa Software, with extensive experience in customer success, strategic accounts, and operational efficiency.
Title
Carrie Hawkins, Csmp, Csp, holds the title of Customer Value Director & Supplier Diversity Expert. She is recognized for her role in driving customer value and promoting supplier diversity in her current positions at Coupa Software and the Customer Value Community.
Education and Expertise
Carrie Hawkins has a diverse educational background. She achieved a Certified Supplier Management Professional certification from SIG University in 2018 and completed multiple Professional Development Programs at Xavier University in 2017. She holds a Bachelor of Science in Education, focusing on Health Promotions, from the University of Cincinnati, earned between 1995 and 1999. Her expertise includes managing CRM systems like Salesforce, Pardot, and Hootsuite, essential for operational efficiency.
Professional Background
Carrie Hawkins has held key positions in various organizations. She worked at ConnXus as Senior Director of Strategic Accounts & Customer Success from 2015 to 2020, where she built the Customer Success function from scratch and developed a comprehensive service delivery methodology. Prior roles include Operations Supervisor at UPS from 2013 to 2015 and Founder of Hawkins Academy | WBE from 2005 to 2013. She also has a background in strength and conditioning, having worked at the University of Cincinnati from 1999 to 2002.
Achievements in Customer Success
At ConnXus, Carrie Hawkins played a pivotal role in building the Customer Success function, defining processes and strategies for customer retention, renewal, and expansion. She developed a comprehensive service delivery methodology, including templatization and tools that significantly shortened the time to value for customers. Her work has been instrumental in scaling SaaS companies into enterprise-savvy, global, and profitable organizations.
Supplier Diversity Expertise
Carrie Hawkins is recognized for her expertise in supplier diversity, a role she emphasizes in her current position at Coupa Software. Her efforts focus on grooming and mentoring diverse teams, fostering an environment of communication and openness. This experience demonstrates her commitment to creating inclusive work environments and enhancing supplier diversity initiatives.