Casey Kenney
About Casey Kenney
Casey Kenney is a Customer Support Agent at Coupa Software and a Bartender at Alchemy Brewing Co., with a background in customer service and a degree in Advertising and Communications from Appalachian State University.
Current Roles at Coupa Software and Alchemy Brewing Co.
Casey Kenney currently holds two professional roles. Since 2021, Casey has been a Customer Support Agent at Coupa Software in Melbourne, Victoria, Australia. In addition, Casey began working as a Bartender at Alchemy Brewing Co. in 2020, also located in Melbourne. These positions indicate a diverse skill set and the ability to manage multiple responsibilities simultaneously.
Previous Experience as a Travel Agent and Server
Casey Kenney has accumulated varied experience in customer-facing roles. From late 2019 to 2020, Casey served as a Travel Agent at Pana for 10 months. Before that, Casey worked as a Server at The Eddy Pub in North Carolina for two separate terms and at Rocksalt in Brighton, Victoria. Casey's career began with roles in customer service, including three years at Outback Steakhouse in North Carolina and three years as a Cashier at Martin's Food Markets in Virginia.
Education in Advertising and Communications
Casey Kenney completed their higher education at Appalachian State University, where they studied Advertising and earned a degree in Communications. This academic background, obtained over four years from 2013 to 2017, provided Casey with a robust foundation in effective communication strategies, which is essential for their extensive customer service roles.
Passion for Travel, People, and Entertainment
A key characteristic of Casey Kenney's professional approach is their passion for travel, people, and entertainment. This passion shapes their method in customer service roles, helping them connect with clients and address their needs effectively. Their ability to thrive in fast-paced environments and enjoy problem-solving further enhances their effectiveness and responsive nature in customer support.
Proactive Problem Solving in Customer Support
Casey Kenney aims to streamline and troubleshoot issues faced by customers proactively. This goal underscores a forward-thinking and solution-oriented approach in their roles at Coupa Software and previously at other organizations. By focusing on addressing problems efficiently, Casey ensures a high standard of customer service, contributing to overall client satisfaction.