Claas Tido Ochtrop
About Claas Tido Ochtrop
Claas Tido Ochtrop is a Customer Success Manager at Coupa Software and Talend, with extensive experience in customer success and consulting roles across various companies.
Current Role at Coupa Software
Claas Tido Ochtrop is currently a Customer Success Manager at Coupa Software. Since 2017, he has been working in San Mateo, California, United States. In this role, he establishes and reviews success metrics for customer accounts, conducts product workshops, develops value roadmaps, and regularly performs account check-ins and quarterly business reviews to ensure customer satisfaction.
Previous Experience at Talend
Before joining Coupa Software, Claas Tido Ochtrop held the position of Senior Customer Success Manager Dach at Talend from 2015. Based in Redwood City, California, United States, he was responsible for managing a diverse portfolio of customer accounts, implementing best practices in account management, and aligning customer goals with the company’s offerings.
Work at Citrix
Claas Tido Ochtrop also worked as a Customer Success Manager Central Europe for Citrix from 2013 to 2015. During his time in Fort Lauderdale, Florida, United States, he worked closely with customers to ensure they were maximizing the value from Citrix solutions, performing regular account reviews, and helping customers navigate any challenges.
Consulting Experience at Infosys Consulting
Between 2008 and 2013, Claas Tido Ochtrop served as a Senior Consultant at Infosys Consulting, Inc. in Zurich, Switzerland. His role involved leveraging his expertise in procurement processes and spend management solutions, advising clients on best practices, and helping implement strategic initiatives to optimize business operations.
Education and Knowledge Base
Claas Tido Ochtrop earned a Bachelor of Business Administration from Euro Business College Düsseldorf. He studied International Business from 1999 to 2002, which laid the foundation for his extensive career in customer success and consulting. His educational background has contributed to his ability to align company offerings with customer goals efficiently.