Damian Pennell
About Damian Pennell
Damian Pennell is the Customer Value Director at Coupa Software, with extensive experience in eProcurement and expertise in PRINCE2 and ITIL methodologies.
Title at Coupa Software
Damian Pennell holds the position of Customer Value Director at Coupa Software. He has been with the company since 2024. His role focuses on enhancing the value delivered to customers by ensuring the effectiveness and efficiency of the solutions provided.
Previous Positions at Coupa Software
Before becoming Customer Value Director, Damian served as Customer Value Manager at Coupa Software from 2018 to 2024. In this capacity, he worked for six years helping customers realize the full potential of Coupa’s procurement software.
Senior Customer Relationship Manager at Basware
Damian Pennell worked as Senior Customer Relationship Manager at Basware from 2012 to 2018, based in the City of London. In this role, he managed and fostered relationships with key clients, ensuring their needs were met and they received high-quality service.
Service Desk Team Leader at Procserve
From 2010 to 2012, Damian was employed as Service Desk Team Leader at Procserve in Cambridge, United Kingdom. During this time, he led a team responsible for providing support and resolving technical issues for clients, demonstrating his leadership and problem-solving skills.
Educational Background
Damian's educational background includes a degree from the University of Sunderland, obtained between 1993 and 1998. He also holds an HND from Shephalbury College, earned from 1990 to 1993, and completed his secondary education at Knights Templar School, Baldock, from 1985 to 1990.
Professional Qualifications
Damian is qualified in PRINCE2 and ITIL methodologies. These certifications highlight his expertise in project management and IT service management, ensuring efficient process implementations and high standards in service delivery.