Derek M.
About Derek M.
Derek M. is the Senior Director of Customer Value Management and AI Project Lead at Coupa Software, with a background in customer success and sales leadership roles at Oracle and Monster Inc.
Current Role at Coupa Software
Derek M. is currently serving as the Senior Director of Customer Value Management and AI Project Lead at Coupa Software. He has held this position since 2022 and works out of Orange County, California, United States. In this role, he is responsible for leveraging AI to enhance customer value management processes.
Previous Roles at Coupa Software
Derek M. previously worked at Coupa Software as the Director of Customer Value Management and AI Project Tiger Team from 2018 to 2022 for 4 years in the San Francisco Bay Area. During this tenure, he played a crucial role in developing and implementing customer value strategies and AI-driven projects.
Career at Oracle
Before joining Coupa Software, Derek M. had an extensive career at Oracle from 2013 to 2018. He held multiple roles including Senior Global Customer Success Lead - Oracle Cloud, Regional Sales Leader - Oracle Cloud, and HCM Sales Consultant. His time at Oracle spanned from being a Sales Consultant to heading regional sales and leading global customer success initiatives.
Early Career and Education
Derek M. started his career at Monster Inc. as an Account Manager in 2012. He then pursued a Bachelor's degree in International Business from San Francisco State University's Lam Family College of Business, where he graduated in 2009. His early professional experience and education provided a solid foundation for his subsequent roles in customer success and management.
Implementation and Innovation in AI
Derek M. has shown significant expertise in the implementation of AI-driven approaches. He created AI implementation best practices that led to a 20% reduction in irrelevant responses and improved context retention. His work balances strategic innovation with operational excellence, consistently exceeding Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.