Drew Milstone
About Drew Milstone
Drew Milstone is the Customer Value Director for Customer Success at Coupa Software, with a strong background in customer engagement and success roles at SAP and other companies.
Company
Drew Milstone currently works at Coupa Software, a leading provider of Business Spend Management (BSM) solutions. Based in Scottsdale, Arizona, he has been with the company since 2020. Coupa Software focuses on helping companies manage their spending, and Milstone plays a significant role in ensuring customer success.
Title
As the Customer Value Director in the Customer Success department at Coupa Software, Drew Milstone is responsible for ensuring clients derive maximum value from their investment in the company's solutions. His role involves enhancing customer satisfaction and driving positive business outcomes through strategic engagements.
Professional Background
Before joining Coupa Software, Drew Milstone held multiple roles at SAP. From 2017 to 2020, he served as a Customer Engagement Executive followed by a role as a SaaS Customer Success Manager for SAP Anywhere from 2015 to 2017. Earlier, he worked as an Associate Project Manager at SAP from 2012 to 2015. His career also includes positions such as Accountant at JW Marriott Resort and Spa, Research Sales Associate at American Express, and Assistant to a Certified Financial Advisor at Independent Financial Group.
Education and Academic Background
Drew Milstone earned a BA in Business/Communications from Arizona State University, where he studied from 2005 to 2010. He completed his high school education at Glastonbury High School from 2001 to 2005.
Achievements
During his tenure as Customer Value Director at Coupa Software, Drew Milstone achieved a 124% net ACV retention rate, reflecting his effectiveness in maintaining and growing customer accounts. Additionally, he secured the second highest number of positive Net Promoter Score (NPS) surveys, indicating strong customer advocacy skills. He is recognized for conducting quarterly business reviews with C-Level executives, aiming to enhance customer success strategies and drive positive business outcomes.