Ed Pritchard
About Ed Pritchard
Ed Pritchard is an Account Support Manager at Coupa Software in Reno, Nevada, with a diverse background in technical support and IT roles.
Account Support Manager at Coupa Software
Ed Pritchard currently serves as an Account Support Manager at Coupa Software. Based in Reno, Nevada, United States, he has been with the company in this role since 2021. As an Account Support Manager, Pritchard is responsible for overseeing client accounts, ensuring customer satisfaction, and addressing any concerns that clients may have regarding Coupa's products and services.
Senior Technical Support Engineer L3 at Coupa Software
Since 2015, Ed Pritchard has held the position of Senior Technical Support Engineer L3 at Coupa Software. Based in the Reno, Nevada area, Pritchard's responsibilities include providing advanced technical support to clients, troubleshooting complex issues, and contributing to the development of support protocols and procedures to enhance service delivery and efficiency.
Career at Arvato Digital Services
Ed Pritchard worked at Arvato Digital Services in various roles. In 2015, he was a Senior Specialist - Reporting & Analytics SME for two months. Prior to that, from 2014 to 2015, he served as a Senior Specialist - UAT Tester for one year. His roles involved user acceptance testing, reporting and analytics, and ensuring the quality and performance of digital services.
IT Roles at Credo Technology Group and Support.com
In 2013, Ed Pritchard briefly worked as an IT Technician at Credo Technology Group, LLC in Sparks, NV area. From 2011 to 2013, he served as an IT Analyst / Call Center Helpdesk at Support.com in Reno, Nevada Area, providing IT support and resolving technical issues for clients and call center operations.
Previous Experience in Management and IT Instruction
Ed Pritchard's earlier career includes his role as an Assistant Manager at Dunn-Edwards Corporation from 2003 to 2011 in Phoenix, Arizona Area. Additionally, he worked as a College IT Instructor at Anthem College from 2002 to 2003, also in Phoenix, Arizona Area.
Education in Technical Management and IT
Ed Pritchard attended DeVry University from 2011 to 2013, studying Technical Management without completing his Bachelor's degree. He also studied at Maricopa Community Colleges from 2005 to 2010, focusing on Information Technology. Furthermore, he earned an Associate's degree in Computer Software Engineering from Anthem College-Phoenix between 2000 and 2002.