Elias Fuentes
About Elias Fuentes
Elias Fuentes is a Technical Support Engineer at Coupa Software in Dublin, Ireland, with a background in IT and retail roles across various companies.
Technical Support Engineer at Coupa Software
Elias Fuentes currently serves as a Technical Support Engineer at Coupa Software. Based in Dublin, Ireland, he joined the company in 2021. His role involves providing technical assistance and support for incoming queries and issues related to software applications, ensuring timely and effective solutions to enhance customer satisfaction. Elias's responsibilities likely include diagnosing and resolving technical issues, providing product education and guidance, and collaborating with other teams to troubleshoot and resolve complex problems.
Previous Experience at Primark Stores Limited
Before joining Coupa Software, Elias worked at Primark Stores Limited as a Retail Assistant from 2017 to 2021 in Dublin, Ireland. During his four-year tenure, he was involved in various retail operations including customer service, inventory management, and sales support. This role helped him develop a strong customer-oriented mindset, focusing on understanding and meeting the needs of customers effectively.
Systems Analyst at FEMSA
Elias Fuentes worked as a Systems Analyst at FEMSA from 2015 to 2017 in Monterrey, Nuevo León, Mexico. In this role, he was responsible for analyzing and implementing information systems to improve business processes and increase operational efficiency. His work likely involved coordinating with various departments to gather system requirements, developing solutions, and ensuring the smooth operation of IT systems.
Educational Background and Technical Expertise
Elias Fuentes holds a Higher Diploma in Science in Computing from CCT College Dublin, which he achieved in 2020 after one year of study. He also earned an Engineering degree in Electronic and Communications from Universidad Autónoma de Nuevo León, completing his studies in 2011. His technical expertise includes proficiency in Avaya ASA for managing Avaya communication systems and skills in structured cabling. These qualifications and skills equip him with a strong foundation in both theoretical and practical aspects of IT and communications.