Eric Tsoi
About Eric Tsoi
Eric Tsoi is a Senior Technical Support Engineer at Coupa Software, contributing to knowledge articles and ensuring customer production stability.
Title and Current Role
Eric Tsoi holds the position of Senior Technical Support Engineer at Coupa Software. He has been in this role since 2018, operating out of Somerville, New Jersey. His responsibilities include contributing to the creation of knowledge articles, engaging in business event monitoring, and collaborating with various business units to enhance customer satisfaction.
Past Work Experience
Before his current role at Coupa Software, Eric Tsoi worked at several companies in various capacities. He was an Associate Customer Support Analyst at Hiperos from 2016 to 2018 in Branchburg, NJ. He also served as an Operations Intern at Greater Alliance Federal Credit Union from 2016 to 2017 in Hackensack, NJ, and worked as an Administrative Assistant at Rutgers University from 2013 to 2016 in New Brunswick, NJ. Earlier in his career, he was a Computer Lab Supervisor at Long Island University, CW Post Campus from 2012 to 2013 in Brookville, NY.
Education and Expertise
Eric Tsoi studied Information Technology at Rutgers University from 2013 to 2016. Prior to this, he attended LIU Post for one year from 2012 to 2013. His educational background in IT provided him with the foundational knowledge and skills that have been essential in his various technical support and analyst roles.
Collaboration and Teamwork
In his role at Coupa Software, Eric Tsoi collaborates with different business units, such as Integration Support, Operations, and Customer Success, to enhance overall customer satisfaction. His ability to work effectively across departments demonstrates his commitment to ensuring the success and stability of customer production environments.
Knowledge Base Contribution
Eric Tsoi significantly contributes to Coupa Software's knowledge base. By creating detailed knowledge articles aimed at enhancing customer self-service, he helps reduce the number of support cases. This proactive approach not only improves the customer experience but also supports the efficiency of the technical support team.