Erin Smith
About Erin Smith
Erin Smith is the Lead Customer Adoption Manager at Coupa Software, with over a decade of experience in software operations and a proven track record in customer success and project management.
Title
Erin Smith holds the position of Lead Customer Adoption Manager. She has been working at Coupa Software in this role since 2021, based in Reno, Nevada, United States.
Current Position at Coupa Software
Erin Smith is the Lead Customer Adoption Manager at Coupa Software. Since 2021, she has been responsible for driving customer success and ensuring efficient adoption of the company's software solutions. Her role encompasses managing multiple projects, documentation, and communication to streamline operations effectively.
Previous Roles at Coupa Software
Before becoming the Lead Customer Adoption Manager, Erin held various roles at Coupa Software. She was a Sr. Customer Adoption Manager from 2018 to 2021, a Technical Solutions Manager from 2017 to 2018, and a Customer Success Manager from 2016 to 2017. Each position allowed her to build on her expertise in customer relations and software solutions, all based out of Reno, Nevada.
Career History at Microsoft
Prior to her tenure at Coupa Software, Erin Smith worked at Microsoft (arvato) in multiple capacities. She was an End to End Global Tester with TEKsystems from 2015 to 2016. At Microsoft, she served as a UAT Release Manager from 2014 to 2015, UAT Release Lead from 2013 to 2014, UAT Senior Tester from 2012 to 2013, Supply Chain OEM Activation Program Manager from 2011 to 2012, and Supply Chain Returns Analyst from 2009 to 2011. These roles were based in Reno, Nevada.
Educational Background
Erin Smith received her Bachelor's degree in History from the University of Nevada, Reno, studying from 1999 to 2003. She also completed a Platform Certification focused on Purchasing, Procurement/Acquisitions, and Contracts Management at Coupa University in 2016.
Professional Skills and Experience
Erin Smith has over a decade of experience in software operations, working with both external customers and internal partners. She is known for her exceptional documentation, organizational, and communication skills. Erin is proficient in managing multiple projects across large ecosystems and complex system architectures. Her leadership capabilities and commitment to customer success make her a key player in her organization.