Fredrick Sijenyi
About Fredrick Sijenyi
Fredrick Sijenyi is the Senior Director of Customer Support at Coupa Software, with a background in scientific research and extensive experience in customer support leadership.
Current Role at Coupa Software
Fredrick Sijenyi holds the position of Senior Director, Customer Support at Coupa Software. He has been in this role since 2020 in Ann Arbor, Michigan, United States. His responsibilities likely include overseeing customer support operations, ensuring customer satisfaction, and leading a team of support professionals.
Experience at LLamasoft, Inc.
Fredrick Sijenyi has extensive experience at LLamasoft, Inc., where he served in various roles over the years. He began as a Solution Engineer, Senior from 2012 to 2013 before moving on to roles such as Manager, Global Support (2013-2014), Senior Manager, Global Support (2014-2016), Director, Global Support (2016-2019), and finally Senior Director, Global Support from 2019 to 2020. In these roles, he was responsible for leading global support initiatives and enhancing customer service processes.
Scientific Research Background
Before transitioning to customer support and leadership roles, Fredrick Sijenyi worked as a Senior Research Scientist at DNA Software™ Inc. from 2008 to 2012. He also served as a Graduate Research Assistant at Wayne State University from 2003 to 2008, where he focused on Chemistry/Biochemistry. This strong background in scientific research contributes to his analytical approach in the software industry.
Educational Qualifications
Fredrick Sijenyi has an impressive academic background. He earned a Ph.D. in Chemistry/Biochemistry from Wayne State University, where he studied from 2003 to 2008. Prior to that, he completed a B. Sc. in Chemistry/Mathematics from the University of Nairobi, spanning the years 1998 to 2002. These qualifications laid the foundational expertise that he has applied in various research and customer support roles throughout his career.
Mentorship and Talent Development
Fredrick Sijenyi is passionate about mentorship and actively contributes to the development of talent in the software industry. His journey from research roles to senior leadership positions in customer support illustrates his dedication to guiding and fostering professional growth in others. His mentorship helps bridge technical expertise and customer service, enhancing overall team performance.