Gabriel U.
About Gabriel U.
Gabriel U. is a Senior L3 Technical Support Engineer at Coupa Software with extensive experience in technical support and IT, specializing in SSL/TLS Certificate deployment and management.
Company
Gabriel U. currently works at Coupa Software in County Dublin, Ireland. He has held multiple roles within the company, including Senior L3 Technical Support Engineer since 2021, L3 Technical Support Engineer from 2019 to 2021, and Integrations Technical Support Engineer from 2018 to 2019.
Title
Gabriel U. holds the position of Senior L3 Technical Support Engineer at Coupa Software. In this role, he offers advanced technical support, helping clients resolve complex issues and ensuring the smooth operation of their software solutions.
Education and Expertise
Gabriel U. studied at Dublin Institute of Technology where he completed a BSc in Information Technology from 2013 to 2018. He also holds a Tourism Management and Private Administration degree from UNLP-Universidad Nacional de La Plata, completed between 2000 and 2003. He is certified in multiple IT and cybersecurity disciplines including Linux+, Cybersecurity Analyst (CSA+), Network+, and Security+. He is proficient in coding with Python, Ruby, and Autohotkey.
Work Background
Gabriel U. has a comprehensive background in technical support. Before his current role at Coupa Software, he worked at DigiCert, Inc. as a Technical Support Engineer for 8 months in 2017-2018. He also held positions at Symantec as a Technical Support Engineer from 2015 to 2017 and as a Technical Support Analyst from 2012 to 2015. At CPL, he worked as an Acting Incident Outage Coordinator (ICO) & TSA onsite at Hewlett-Packard from 2011 to 2012 and as a Technical Support Analyst onsite at Hewlett-Packard from 2010 to 2012.
Technical Skills and Languages
Gabriel U. specializes in SSL/TLS Certificate deployment and Certificate Management for Enterprise environments. He is proficient in coding with Python, Ruby, and Autohotkey. Besides his technical skills, Gabriel is fluent in English, Spanish, and Portuguese, and has experience working in multicultural environments.