Gerald Lazanis
About Gerald Lazanis
Gerald Lazanis is the Manager of Technical Support at Coupa Software, with extensive experience in technical services and customer satisfaction.
Title
Gerald Lazanis serves as the Manager of Technical Support at Coupa Software. He has held this role since 2021.
Current Role at Coupa Software
Gerald Lazanis is currently the Manager of Technical Support at Coupa Software, a position he has held since 2021. In this capacity, he manages technical support teams, focusing on improving customer satisfaction and streamlining support operations.
Past Roles at Coupa Software
Before becoming the Manager of Technical Support, Gerald Lazanis worked at Coupa Software as a Support Account Manager from 2019 to 2021. He also served as a Technical Services Engineer from 2018 to 2019. These roles equipped him with extensive skills in vendor management and technical account support, which contributed to the efficiency of Coupa Software’s operations.
Experience at DCR Workforce
Gerald Lazanis held multiple positions at DCR Workforce, including VMS Solutions Analyst in 2018, Program Manager from 2017 to 2018 in Cleveland, Ohio, and Project Coordinator/On Site Liaison from 2016 to 2017 in Brooklyn, OH. These roles provided him with a solid foundation in program management and project coordination.
Education in Computer Science
Gerald Lazanis studied Computer Science at Stark State College of Technology, earning an Associate of Science (AS) degree from 2017 to 2020. He also attended Saint John and Paul, where he obtained a Diploma in College Preparatory English from 1989 to 1993.