Gordon Spencer
About Gordon Spencer
Gordon Spencer is a Support Account Manager at Coupa Software with extensive experience in technical support and customer relationship management.
Title
Gordon Spencer is currently a Support Account Manager at Coupa Software.
Company
Gordon Spencer works at Coupa Software, based in Ann Arbor, Michigan, United States. His tenure at the company began in 2021.
Previous Roles
Before joining Coupa Software, Gordon Spencer accumulated diverse experience in various roles. He served as a Configuration Specialist at Integrated Design, Inc. from 2019 to 2020. Prior to that, he worked at Retail Velocity, where he held two critical positions: Technical Support Supervisor from 2016 to 2019 and Product Specialist from 2000 to 2016. Earlier in his career, he was the Manager of the Multimedia Department at Aim Smart from 1998 to 1999.
Education and Expertise
Gordon Spencer's academic background includes studying General and Business Administration and Management at Lansing Community College. Additionally, his expertise extends to overseeing technical support processes for enterprise-level accounts, which saved over $20 million in at-risk annual contract value through data analytics and trend analysis software.
Professional Contributions
Gordon Spencer has made significant contributions in his professional career. He created and implemented a training regimen for East Coast staff, supporting over $45 million in at-risk revenue. He has actively managed and supported customer relationships with senior staff at strategic Fortune 500 companies, using customer relationship management software. Furthermore, he worked cross-functionally with Support, Engineering, and Product teams to resolve complex technical issues and enhance customer value.