Grant Thorburn
About Grant Thorburn
Grant Thorburn is the Technical Support Manager at Coupa Software in County Dublin, Ireland, with extensive experience in customer support and engineering roles.
Current Role at Coupa Software
Grant Thorburn currently works as a Technical Support Manager at Coupa Software. He has been with the company in this role since 2018, operating out of County Dublin, Ireland. His responsibilities typically include overseeing technical support operations, ensuring customer issues are resolved efficiently, and managing a team of technical support staff. His tenure at Coupa Software highlights a continued commitment to enhancing customer support experiences.
Previous Experience at Coupa Software
Before becoming a Technical Support Manager, Grant Thorburn served as a Senior Customer Support Engineer at Coupa Software from 2014 to 2018. Over these four years, he was instrumental in addressing complex customer issues, providing advanced technical solutions, and supporting the company's products and services. His progression within the company demonstrates his expertise and value in technical support and customer service.
Quality Assurance Manager at Leaders Enterprises Limited
Grant Thorburn worked as a QA Manager at Leaders Enterprises Limited from 2006 to 2014. During his eight-year tenure, he was responsible for ensuring the quality and reliability of the company's products and services. His role involved creating and implementing quality assurance strategies, conducting tests, and overseeing the QA team to maintain high standards.
Engineering and Development Roles in Dublin
From 1997 to 2006, Grant Thorburn gained substantial experience in engineering and development roles. He worked as an Engineer at PEACOM Ltd from 2003 to 2006 and as a Software Developer at First Active plc from 1997 to 2003. These positions, held in Dublin, Ireland, involved software development, system optimization, and engineering tasks. His work contributed to technological advancements and product improvements in these companies.
Education in Information Technology
Grant Thorburn studied at Cape Technikon where he attained a Diploma in Information Technology. He completed his studies from 1992 to 1994 in Cape Town, South Africa. This educational background provided him with the foundational knowledge and skills necessary for his various technical and support roles throughout his career.