Hala Armstrong, Pmp
About Hala Armstrong, Pmp
Hala Armstrong is the Principal Support Account Manager at Coupa Software with extensive experience in business analysis, program management, and solutions management.
Company
Hala Armstrong currently works at Coupa Software as a Principal Support Account Manager. She has been with the company since 2016. Additionally, she worked at Apex Performance Solutions, LLC for one year as a Business Analyst. Her previous roles include a six-year stint with Microsoft as a Release Program Manager and an internship as a Solutions Manager at Microsoft Licensing, GP.
Title
Hala Armstrong holds the title of Principal Support Account Manager. In this role, she leads support activities and manages client accounts effectively. Her responsibilities include overseeing support operations and ensuring client satisfaction.
Education and Expertise
Hala Armstrong studied International Business, History, and English at the University of Stirling, and Information Systems at the University of Nevada, Reno, where she achieved a BS. She also graduated from Pacific Grove High School. Her educational background lays a strong foundation for her expertise in business analysis, program management, and support account management.
Background
Hala Armstrong has extensive experience across various roles and industries. She began her career as a Guest Services Representative at Monterey Bay Aquarium and held positions such as Resident Advisor at Upward Bound Summer Academy and Retail Catering Assistant at SSP Limited. She has also worked as a Student Worker at the Department of Music and Dance at the University of Nevada, Reno.
Achievements
Hala Armstrong led the establishment of the OEM Channel Incentives Platform UAT team, coordinating a vendor team of four dedicated testers. She has enhanced end-to-end testing by incorporating additional Pre-Production systems into the UAT environment. Additionally, she worked on documenting current processes and identifying value-add opportunities for a new dedicated team.