Hardik Mistry
About Hardik Mistry
Hardik Mistry is a Technical Support Agent at Coupa Software in Pune, Maharashtra, India, with previous experience as a Customer Service Associate at Amazon Development Centre (India) Private Limited.
Current Role at Coupa Software
Hardik Mistry currently works as a Technical Support Agent at Coupa Software. Based in Pune, Maharashtra, India, he began this role in 2022. At Coupa Software, Hardik is responsible for providing technical support to clients, addressing and resolving issues related to the company's software products. His role involves assisting users with technical difficulties and ensuring a smooth functioning of the software to meet client needs.
Previous Experience at Amazon Development Centre
Prior to his current position, Hardik Mistry worked as a Customer Service Associate at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED. He held this role from 2019 to 2022, gaining valuable experience over three years. At Amazon, he assisted customers with inquiries and issues, enhancing his skills in customer service and support. His responsibilities included resolving customer complaints, providing product information, and ensuring customer satisfaction.
Educational Background in International Business
Hardik Mistry pursued his higher education at the Mahatma Phule Institute Of Management and Computer Science. He studied International Business and attained a Master of Business Administration (MBA) degree. His MBA, completed between 2019 and 2020, equipped him with advanced knowledge and skills in business management, focusing on international markets. This academic background has contributed to his expertise in handling business operations and customer relations in a global context.