James Watson
About James Watson
James Watson is a Technical Support Engineer at Coupa Software with extensive experience in customer support and IT roles.
Title
James Watson is currently a Technical Support Engineer at Coupa Software, where he has been working since 2018. His role focuses on providing technical assistance and solutions to clients, ensuring smooth operations and resolving technical issues efficiently.
Company
James Watson works at Coupa Software, a company known for its comprehensive Business Spend Management (BSM) platform. Located in the Reno, Nevada area, Coupa Software specializes in enhancing operational efficiency through effective spend management solutions.
Previous Employment
James has extensive experience working in customer and technical support roles. He spent 16 years at New York Life Insurance Company as a Customer Support Associate and Trainer. Prior to that, he worked at MSX International and PSI Net Consulting Solutions where he focused on computer consulting and help desk duties. Additionally, he has experience with Metamor Government Solutions and the Clark County of Nevada’s Information Systems Department.
Education and Expertise
James Watson studied Information Technology at the University of Nevada-Las Vegas. He is skilled in using ServiceNow and WalkMe, tools vital for improving customer support operations. His education in IT and practical experience aids in his proficiency in troubleshooting and providing efficient customer support.
Skills and Professional Development
James has developed expertise in listening and troubleshooting, crucial for excellent customer service. His ability to learn new tasks and duties quickly makes him a key contact for his team members seeking guidance. His skills with ServiceNow and WalkMe enhance his capability to streamline support operations effectively.