Jeff Ebeling
About Jeff Ebeling
Jeff Ebeling is a Senior Salesforce Administrator at Coupa Software with extensive experience in Salesforce and customer service roles.
Current Role at Coupa Software
Jeff Ebeling has been working as a Senior Salesforce Administrator at Coupa Software since 2021. His role involves managing and optimizing Salesforce instances, focusing on enhancing the efficiency and effectiveness of the Salesforce platform within the organization. He is based in Ann Arbor, Michigan, where he contributes to various strategic initiatives aimed at improving business processes.
Previous Experience at LLamasoft, Inc.
Before joining Coupa Software, Jeff Ebeling served as Sales and Marketing Systems Administrator II at LLamasoft, Inc. from 2019 to 2020. In this position, he administered sales and marketing systems, ensuring seamless integration and operation. His work helped improve the workflow and data management for the company's sales and marketing teams.
Career at ProQuest
Jeff Ebeling's tenure at ProQuest spanned from 2012 to 2019, during which he held multiple roles. He started as a Customer Support Representative from 2012 to 2015, transitioned to a Customer Service Analyst from 2015 to 2016, and finally became a Salesforce Administrator from 2016 to 2019. In these roles, he was pivotal in enhancing customer service operations and managing Salesforce processes in Ann Arbor, Michigan.
Educational Background
Jeff Ebeling holds a Bachelor's degree in Business/Corporate Communications from Central Michigan University, where he studied from 2005 to 2009. His educational foundation in corporate communications has significantly contributed to his ability to manage and optimize business systems effectively.
Key Projects and Initiatives
Throughout his career, Jeff Ebeling has been involved in several key projects and initiatives. He led the implementation and maintenance of CPQ systems, re-designed approval chains to enhance scalability, and played a crucial role in the implementation of Outreach with Salesforce. Additionally, he assisted in developing a Workato recipe for user de-provisioning automation and supported the implementation of LeanData to streamline lead assignments. He also improved project workflows using Agile Accelerator.