Jimmy Nalls
About Jimmy Nalls
Jimmy Nalls is the Manager of Technical Support for the Americas at Coupa Software, based in Reno, Nevada.
Current Role at Coupa Software
Jimmy Nalls currently holds the position of Manager, Technical Support, Americas at Coupa Software. He started in this role in 2021 and is based in Reno, Nevada, United States. His responsibilities include overseeing the technical support operations for the Americas, ensuring customer issues are resolved efficiently, and leading a team of support engineers.
Previous Positions at Coupa Software
Before his current role, Jimmy Nalls had several positions at Coupa Software. From 2019 to 2021, he served as Associate Manager, Technical Support, Americas. Prior to that, he worked as Lead for the Payments Team in the Technical Support department for 7 months in 2018 to 2019. In 2018, he also held the role of Sr. Technical Support Engineer for 3 months. From 2016 to 2018, he was a Technical Support Engineer. These roles have provided him with extensive experience in various facets of technical support.
Experience at Logik Technology Consulting
Jimmy Nalls worked at Logik Technology Consulting as a Programmer Analyst from 2012 to 2015 for 3 years in Reno, NV. His role included analyzing programming requirements and developing solutions to meet client needs. This position contributed to his technical skill set and understanding of consulting within the technology sector.
Early Career at Harley-Davidson Financial Services and Wells Fargo
Jimmy Nalls began his career at Harley-Davidson Financial Services as an IT Help Desk Tech 1 from 2011 to 2012 in Carson City, NV. Before that, he had a long tenure at Wells Fargo, where he served as Phone Banker 2 from 2004 to 2009 in Reno, NV, and as Collector 3 from 2001 to 2004 in Beaverton, OR. These roles provided him with foundational customer service and technical support experience.
Educational Background
Jimmy Nalls attended Truckee Meadows Community College, where he studied Networking & Server Technologies and achieved an Associate of Arts and Sciences (A.A.S.). This educational background laid the foundation for his technical expertise and career in IT support.