Katelyn Grady
About Katelyn Grady
Katelyn Grady is an Associate Manager at Coupa Software with a background in technical support and customer service.
Current Role at Coupa Software
Katelyn Grady currently holds the position of Associate Manager at Coupa Software. She has been with the company in this capacity since 2021. Her role is based in Reno, Nevada, United States. As an Associate Manager, Katelyn likely oversees and supports various teams or projects, contributing to the company's success in the software solutions market.
Previous Experience at Coupa Software
Before her current role as Associate Manager, Katelyn Grady served as a Technical Support Analyst at Coupa Software from 2020 to 2021. During her 1-year tenure in this position, she likely provided technical assistance and support to clients and internal teams, ensuring smooth operation of Coupa's software solutions in Reno, Nevada.
Experience at Gannett | USA TODAY NETWORK
Katelyn Grady worked at Gannett | USA TODAY NETWORK as a Senior Digital Publishing Support Analyst from 2016 to 2020. Over her 4-year tenure in this role, she would have been responsible for supporting digital publishing processes, resolving technical issues, and ensuring the seamless distribution of digital content.
Technical Support Role at InMotion Hosting
Prior to her time at Gannett, Katelyn Grady worked at InMotion Hosting as Tier 2 Tech Support from 2015 to 2016. Over the course of 1 year, she provided higher-level technical support to clients, troubleshooting complex issues related to web hosting services.
Early Career in Customer Service
Katelyn Grady commenced her professional journey in customer service roles. From 2014 to 2015, she worked as a Customer Service Representative at Liberty Tax Service. Additionally, she served in a similar capacity at Jason Mayo LLC from 2014 to 2015 in Norfolk, Virginia, where she focused on handling customer queries and providing service support.
Education and Academic Background
Katelyn Grady pursued her academic studies at Centura College-Chesapeake, where she attained an Associate of Science (A.S.) degree in Information Technology. She completed her studies between 2014 and 2015, equipping her with foundational knowledge and skills essential for her career in the technology and customer service sectors.