Ken Ricketts
About Ken Ricketts
Ken Ricketts is the Chief Information Security Officer at Coupa Software, with a background in infrastructure, software quality engineering, and customer success.
Chief Information Security Officer at Coupa Software
Ken Ricketts has been serving as the Chief Information Security Officer (CISO) at Coupa Software since 2019. Based in the San Francisco Bay Area, he is responsible for overseeing and managing the information security posture of the company. His role includes implementing robust security measures, monitoring security trends, and ensuring compliance with relevant regulatory requirements. With a focus on safeguarding the organization’s data and IT infrastructure, Ricketts has played a pivotal role in enhancing Coupa Software’s cybersecurity strategies.
Vice President of Infrastructure & CISO at SurveyMonkey
From 2012 to 2019, Ken Ricketts held multiple roles at SurveyMonkey, including Vice President of Infrastructure and Chief Information Security Officer (CISO). During his tenure in Palo Alto, CA, Ricketts focused on scaling the company’s infrastructure while also implementing and managing comprehensive security strategies. His responsibilities included leading teams in infrastructure management, enforcing security protocols, and ensuring the reliability and security of the company’s services. This experience contributed significantly to his expertise in both IT infrastructure and cybersecurity.
Director of Software Quality Engineering at Monster
Ken Ricketts served as the Director of Software Quality Engineering at Monster from 2008 to 2012. In this role, he was responsible for overseeing the quality assurance processes for software development. His duties included managing teams dedicated to ensuring software quality, conducting rigorous testing, and implementing best practices in software development. Ricketts’ efforts helped in maintaining the high standard of software products and services at Monster.
Educational Background
Ken Ricketts studied at the University of California, Riverside, where he achieved a Bachelor of Science (BS) in Business Administration. This educational foundation provided him with the necessary skills and knowledge to excel in various management and technical roles throughout his career. His academic background in business administration has been instrumental in shaping his professional trajectory in cybersecurity and IT management.
Early Career and Roles in Quality Management
Ken Ricketts has an extensive background in quality management and engineering. His early career includes roles such as Director of Quality & Customer Success at Trovix Inc. from 2005 to 2008, Director of Quality Assurance at Marimba from 2001 to 2005, and Director of Quality & Release Management at Aceva Technologies from 2000 to 2001. Additionally, he worked in Quality Engineering & Management at IBM Global Services from 1996 to 2000. These roles in Mountain View, CA, and other locations were pivotal in building his expertise in quality assurance and customer success.