Kim Hopman
About Kim Hopman
Kim Hopman is the SVP of Customer Services & Value Management, Americas at Coupa Software, with extensive experience in professional services and support roles across several companies.
Company
Kim Hopman is currently serving as the Senior Vice President of Customer Services & Value Management, Americas at Coupa Software. She has held this position since 2016, based in the Greater Chicago Area.
Previous Roles
Before joining Coupa Software, Kim Hopman worked at Perfect Commerce, LLC & Hubwoo, SA as Senior Vice President, Global Professional Services and Support. She was with the company from 2009 until its acquisition in 2015. Prior to that, she was Vice President of Professional Services, Americas for Infor Global Solutions, Inc. & Workbrain, Inc. from 2004 to 2009. She also held the same title at Commerce One, Inc. from 1999 to 2003. Hopman served as Director of Professional Services, Northeastern US at Indus International, Inc. from 1995 to 1999. Earlier in her career, she was Manager of Professional Services at Onsite Systems, Inc. from 1990 to 1995. Hopman began her career as a Systems Consultant at Hewitt Associates, where she worked from 1988 to 1990.
Education and Expertise
Kim Hopman holds a Bachelor of Science in Business from Indiana University Bloomington, where she studied from 1984 to 1988. Her academic background in business has provided her with a solid foundation for her extensive career in professional services and customer management.
Leadership and Mentorship
Kim Hopman is known for fostering strong relationships with key client and partner executives, proactively understanding their business strategies, and assisting in managing their changing political environments. She mentors her senior staff, encouraging them to use their best judgment and align themselves with their team’s success. Hopman's leadership style includes honesty and accessibility, setting clear organizational visions, and ensuring quality training and knowledge transfer.
Client and Partner Engagement
Throughout her career, Kim Hopman has been instrumental in maintaining a continuous pipeline of prospects. She actively informs clients and partners about beneficial new offerings and engages them in user groups and focus groups. This strategy facilitates a synergy between client interests and product management, promoting mutual benefits and continuous improvement.