Kristin Jacobsen
About Kristin Jacobsen
Kristin Jacobsen is a Technical Trainer at Coupa Software with extensive experience in customer success management, consulting, and business process improvement.
Company
Kristin Jacobsen currently works at Coupa Software as a Technical Trainer. She has been with the company since 2019 and is based in the United States.
Previous Experience at Exari Systems
Before joining Coupa Software, Kristin Jacobsen worked at Exari Systems as a Senior Customer Success Manager from 2018 to 2019. She was employed there for 10 months and was located in the Greater Boston Area.
Prior Roles at IBM and Emptoris
Kristin Jacobsen has extensive experience in consulting roles at major technology companies. She worked as a Managing Consultant at IBM from 2012 to 2018 for 6 years. Before that, she was a Consultant at Emptoris from 2005 to 2015 for a decade.
Consultancy and Leadership Roles
Kristin Jacobsen also held various consultant positions at other organizations. She was a Consultant at AZ Tech Council from 2003 to 2005 for 2 years, and she owned and operated Higher Power Communication, working as a Communications Consultant, Trainer, and Marketer from 2002 to 2005 for 3 years. Additionally, she contributed to Prescott Valley Chamber of Commerce as a Volunteer Member Director from 2002 to 2006 for 4 years.
Educational Background
Kristin Jacobsen earned a Master's Degree in International Management (MBA) from Thunderbird School of Global Management. She also holds a Bachelor of Business Administration (BBA) degree from Marist College, both completed in 1970.
Expertise in Software Implementation and Business Processes
Kristin Jacobsen is proficient in implementing software end-to-end for both enterprise and departmental usage. She specializes in defining and implementing processes that enhance business functions, reduce risk, and increase control over key business areas. Her expertise includes requirements analysis, process improvement and re-design, application design, and software configuration.
Training and Team Leadership
Kristin Jacobsen is skilled in providing user and management training geared toward improving management and control, ensuring accurate and timely follow-up, and facilitating detailed reporting. She naturally builds and leads teams to support clients in meeting their strategic goals with tactical solutions.