Le L.
About Le L.
Le L. is an Advanced Support Engineer at Coupa Software, specializing in resolving complex procurement and invoicing issues for major clients. Le has extensive experience in technical support and project management, with expertise in various tools and technologies.
Title
Le L. currently serves as an Advanced Support Engineer at Coupa Software. Possessing extensive experience in technical support and integrations, Le has held various roles of increasing responsibility within the company, especially in the areas of procurement and spend management.
Company
Le L. has been with Coupa Software since 2016, starting as a Technical Support Engineer. Based in San Mateo, California, Coupa Software is known for its enterprise procure-to-pay e-spend management platform. Le plays a critical role in providing advanced technical support to major clients.
Education and Expertise
Le L. studied Cinema Production at San Francisco State University, earning a Bachelor's Degree in 2005. Le's expertise spans resolving complex procurement issues, analyzing objects via REST API, and executing MySQL and Ruby scripts. Tools used include Postman, cURL, Airbrake, ELK, GitHub, Graffana, Innotop, New Relic, and Vivid Cortex.
Background
Le began their career at GRB Entertainment as a Production & Story Assistant. Transitioning to the tech industry, they worked at Innovative Interfaces in various roles such as Customer Support Specialist, Systems Librarian, and Implementation Project Manager before joining Coupa Software.
Achievements
Le is the first team member with expertise in the Coupa integrations module, mentoring Level-II Support Engineers. They drive improvements in quality engineering testing and collaborate with Performance Engineering, Quality Engineering, and Cloud Operations to develop system enhancements.