Luan Trindade
About Luan Trindade
Luan Trindade is a Technical Support Engineer at Coupa Software with a background in web development and data science.
Company
Luan Trindade is currently employed at Coupa Software as a Technical Support Engineer. Coupa Software provides a suite of business management solutions, and Luan has been an integral part of its support team since 2022. His responsibilities include developing customized tools to streamline workflows and actively partaking in event creation and team-building activities within the company.
Title and Role
Luan Trindade holds the title of Technical Support Engineer at Coupa Software. In this role, he develops tools to streamline support team workflows, enhances decision-making processes through data analysis, and contributes to the company's knowledge base by creating knowledge articles that assist customers. His proficiency in Portuguese, English, and Spanish allows him to communicate effectively with a diverse clientele.
Professional Experience
Before joining Coupa Software, Luan Trindade worked as a Web Developer at Irish Tech Society in 2021 for five months. He also served as a Data Scientist at LoyLap from 2019 to 2020, and as a Web Developer at SKILL Informática from 2018 to 2019, in Curvelo e Região, Brazil. Prior to these roles, Luan held a three-year tenure as an Information Technology Support Engineer at SKILL Informática and worked as a Sales Consultant at Wizard Language Education Center in 2015.
Education and Expertise
Luan Trindade studied at UNOPAR - Universidade Norte do Paraná where he obtained a Higher Certificate in Analysis and System Development between 2014 and 2017. His education has equipped him with a profound understanding of system analysis and development. This academic foundation supports his professional endeavors in technical support, web development, and data science.