Lucas Fiesta
About Lucas Fiesta
Lucas Fiesta is an Assigned Support Engineer at Coupa Software with extensive experience in IT support and technical roles.
Current Role at Coupa Software
Lucas Fiesta is currently employed at Coupa Software as an Assigned Support Engineer. Based in Dublin, Ireland, he commenced this role in 2021. His primary responsibilities involve providing dedicated support to specific clients, ensuring efficient and effective problem resolution. This role leverages his extensive experience in technical support and customer service.
Previous Roles at Coupa Software
Lucas Fiesta held multiple roles at Coupa Software prior to his current position. Between 2020 and 2021, he served as a Senior Support Engineer, where he handled complex technical issues and mentored junior engineers. From 2018 to 2020, he worked as a Technical Support Engineer, focusing on troubleshooting and resolving customer issues. These roles were based in County Dublin, Ireland.
Experience at Kolektor S.A.
Lucas Fiesta's tenure at Kolektor S.A. spans several roles. From 2015 to 2018, he was an Asistente de Soporte Técnico in Provincia de Córdoba, Argentina. Before that, he served in Gestion de Solución al Usuario from 2014 to 2015, and as an Ejecutivo de atención al cliente from 2012 to 2014. These roles helped him build a strong foundation in customer service and technical support.
Educational Background
Lucas Fiesta holds a Grado in Análisis de sistemas informáticos/Analista from IES Siglo XXI, which he completed between 2017 and 2019. Additionally, he earned a Técnico en Redes Informáticas from Universidad Tecnológica Nacional, studying Administración/Administrador de redes y sistemas from 2014 to 2015. This educational background laid the groundwork for his specialization in IT and network administration.
Technical Skills and Expertise
Throughout his career, Lucas Fiesta has developed a broad skill set in IT. He is experienced in networking, technical support, and server administration. He has also gained proficiency in cabling and hardware troubleshooting, allowing him to tackle a variety of technical issues effectively. His roles have involved working with Premium and Premium Plus Customers, enhancing his ability to manage and resolve complex technical challenges.