Madhuri Malager
About Madhuri Malager
Madhuri Malager is the Technical Support Team Lead at Coupa Software in Ettenheim, Germany, with extensive experience in customer relations and IT support.
Current Role at Coupa Software
Madhuri Malager is currently employed at Coupa Software as a Technical Support Team Lead. She has held this position since 2021, contributing her expertise in managing technical support functions. Located in Ettenheim, Baden-Württemberg, Germany, she oversees the technical support team to ensure effective resolution of client issues and efficient team operations.
Previous Experience at Coupa Software
Before her current role at Coupa Software, Madhuri Malager worked as a Customer Relations Specialist from 2020 to 2021. During her six-month tenure, she was responsible for managing relationships with customers and addressing their needs promptly and efficiently. Her work supported the company’s mission by enhancing customer satisfaction and loyalty.
Role at BELLIN
Madhuri Malager was employed at BELLIN as a Customer Relations Specialist from 2018 to 2020 in Germany. Over these two years, she played a critical role in nurturing customer relationships and ensuring that customer expectations were met. Her efforts contributed to the overall client satisfaction and retention rate for the company.
Academic Background in Software Engineering
Madhuri Malager holds a Master's degree in Computer Software Engineering from Hochschule Heilbronn - Hochschule für Technik, Wirtschaft und Informatik. She completed her degree between 2016 and 2018, focusing on advanced software engineering principles and applications. Her academic background provides a strong foundation for her technical and analytical skills.
Technical Expertise and Skills
Madhuri Malager possesses extensive expertise in managing the administration of Business Objects 6.5 and Business Objects XI R3 platforms. She is proficient in using the Central Management Console for scheduling reports, controlling user access, and creating events. Additionally, she has hands-on experience with Query Builder and the Report Conversion Tool. Her technical skills have been instrumental in building support models for new applications, addressing bug fixes, triaging issues, and managing third-party application deployments.