Marco Berroya
About Marco Berroya
Marco Berroya is a Customer Value Manager at Coupa Software with a diverse background in customer success, consulting, and marketing.
Current Position at Coupa Software
Marco Berroya currently works as a Customer Value Manager at Coupa Software. He has been with the company since 2019. In this role, he is responsible for ensuring that clients derive maximum value from their investment in Coupa’s solutions. His tenure at Coupa highlights his continuous commitment to customer satisfaction and strategic value realization.
Previous Experience at Exari Systems
Marco Berroya served as the Director of Customer Success, N.A., at Exari Systems from 2017 to 2019. During his two-year tenure, he led initiatives to enhance customer relationships and ensure the effective use of Exari's contract management solutions. This role emphasized his leadership capabilities in managing customer success strategies across North America.
Roles at Seal Software and IBM
Before joining Exari Systems, Marco Berroya worked as a Customer Success Manager, N.A., at Seal Software from 2015 to 2017. Prior to Seal Software, he was a Pre-Sales Solutions Architect at IBM for 11 months in 2014. These positions involved a focus on customer onboarding, solution design, and pre-sales activities, contributing to Marco’s expertise in customer engagement and technical consulting.
Educational Background
Marco Berroya holds a Master of Business Administration (M.B.A.) from the University of California, Irvine - The Paul Merage School of Business, completed between 2005 and 2007. Additionally, he earned a Bachelor of Arts in Psychology and Business Administration from Loyola University Chicago, completed from 1996 to 2000. His educational background establishes a solid foundation in both business strategy and psychological insights.
Professional Beginnings
Marco Berroya began his professional career as a Marketing Specialist at Red Bull from 2000 to 2002. He then transitioned to a role as a Client Consultant at CCC Information Services, where he worked for six years. These early positions allowed him to develop a diverse skill set, ranging from marketing strategies to client consultancy, providing a robust foundation for his later roles in customer success and management.