Mark Riggs
About Mark Riggs
Mark Riggs is the Chief Customer Officer at Coupa Software, where he has been influential in establishing a customer experience discipline and achieving a high Gross Revenue Retention Rate. He has a diverse background in leadership roles across various companies and actively participates in educational initiatives.
Current Role at Coupa Software
Mark Riggs is the Chief Customer Officer at Coupa Software, having started in this role in 2017. Based in the San Francisco Bay Area, he plays a pivotal role in creating and overseeing the company-wide customer experience discipline. He is responsible for supporting 1,100 team members across 26 countries, including offshore locations such as Bogota, Colombia; Pune, India; and Sofia, Bulgaria. He also serves as a board member for Coupa K.K., a Japanese joint venture between Coupa Software and Japan Cloud.
Past Experience at Welcome
From 2014 to 2017, Mark Riggs worked at Welcome as the Chief Operating Officer and Board Observer. During his three-year tenure, he was integral to the company's operations and strategic direction. His experience provided him with in-depth knowledge of operational efficiency and business management.
Roles at Bazaarvoice and Endeca Technologies
Mark Riggs was the Chief Customer Officer & General Manager EMEA at Bazaarvoice from 2010 to 2014, based in both Austin, TX, and London, UK. Before that, he served as Senior Vice President of Worldwide Customer Success at Endeca Technologies from 2006 to 2010, located in Boston, MA. In these roles, he gained extensive experience in customer success and global service delivery.
Career Beginnings and Early Roles
Mark Riggs began his career at Electronic Data Systems as a Systems Engineer and Technical Education Instructor from 1989 to 1993 in Dallas, TX. He then moved on to Cambridge Technology Partners (CTP) as a Client Partner from 1993 to 1998 in Chicago, IL. Subsequently, he served as Vice President, Professional Services at CLEARCROSS LIMITED from 1998 to 2001 and Vice President of Global Services at Business Objects from 2001 to 2006 in the Paris Area, France.
Educational Background and Contributions
Mark Riggs studied at Rensselaer Polytechnic Institute and Northern Arizona University in 1970. He actively participates in educating students in Customer Success Management and Software-as-a-Service by hosting USF MBA students. He also contributes to the extended education program at Breakthrough Students, teaching kids the basics of business startup. Additionally, he supports The W.A. Franke College of Business at Northern Arizona University.