Melissa Greene
About Melissa Greene
Melissa Greene is the Manager of Community Experience at Coupa Software, with a diverse background in customer success, technical support, and marketing roles.
Current Role at Coupa Software
Melissa Greene serves as the Manager of Community Experience at Coupa Software. She started in this role in 2021. Her responsibilities include overseeing various programs aimed at enhancing customer engagement and satisfaction. She has developed a Customer Orientation Program which involved process mapping, resource development, hiring and training, and cross-functional coordination. Additionally, Melissa played a key role in the implementation of a Universal Search platform, Coveo, to improve the search experiences of both internal and external customers. She also participated in launching a new Learning Management System (LearnUpon) for external customer training and certification, and consolidated customer-facing portals using Ingeniux.
Previous Experience at HighRadius
Prior to her current role, Melissa Greene gained extensive experience at HighRadius where she held multiple positions over the years. She served as a Business Operations Partner from 2020 to 2021 and as Senior Manager of Global Technical Support from 2019 to 2020. Before that, she was the Technical Support Manager from 2018 to 2019 and Customer Success Manager from 2016 to 2018, all in the Houston, Texas Area. Her diverse roles at HighRadius provided her with a deep understanding of customer and technical support management, which bolsters her current expertise.
Early Career and Internships
Melissa Greene's early career was marked by various roles in sales, marketing, and customer success. From 2012 to 2014, she worked at Trafficware as a Marketing Manager in Sugar Land, Texas. Before that, she was involved in sales and marketing analysis for Homeland Security Programs at TechRadium, Inc. in 2011. Additionally, she held internships in public relations and communications at Tiffaney Dale Agency and Enterprise Rent-A-Car early on in her career, which provided her foundational skills in business and marketing.
Educational Background
Melissa Greene completed a Customer Experience Certificate Program at UC Irvine. She also earned a Bachelor of Business Administration (BBA) degree from Northwood University, where she studied Business, Management, Marketing, and Related Support Services. These educational achievements have equipped her with a well-rounded understanding of business principles and customer experience strategies, which she continues to apply in her professional roles.
Community and Leadership Roles
Melissa has held various leadership roles throughout her career, including serving as a Senior Instructor at Lone Star Karate & Self Defense from 2005 to 2008 and as a Counselor at Camp Olympia from 2008 to 2010. Additionally, she was a Resident Assistant at Northwood University from 2010 to 2011. These roles have contributed to her extensive leadership and community-building skills, which have been pivotal in her career progression.