Michael Brown
About Michael Brown
Michael Brown is the Senior Director of Community Experience at Coupa Software, with extensive experience in product marketing and customer engagement in the technology services sector.
Title
Michael Brown is the Senior Director of Community Experience at Coupa Software. His role began in 2023 and he is based in the United States.
Professional Background
Michael Brown has extensive experience in product marketing and customer engagement. Before his current role, he served as Senior Director of Services Marketing at Coupa Software from 2022 to 2023 for one year. He was also the Director of Customer Adoption & Engagement at Coupa Software for four years, from 2018 to 2022, based in the San Francisco Bay Area.
Previous Roles
Michael Brown boasts a comprehensive career in the technology services and product marketing sector. He was Principal Product Marketing Manager, Services & Product Adoption Experience, at Marketo from 2016 to 2018 and Sr. Product Marketing Manager, Services, from 2014 to 2016. His roles at Agilent Technologies include Territory Sales Account Manager from 2012 to 2014 and various marketing positions from 2007 to 2012. He also worked at QIAGEN, Inc and Genentech, Inc in various capacities.
Educational Background
Michael Brown holds an MBA in Business Administration and Management from Golden Gate University, completed in one year (2008-2009). He also earned a Bachelor of Science in Health Sciences-Biology from the University of Nevada, Reno, where he studied from 1990 to 1994.
Expertise and Focus
Michael Brown specializes in customer engagement, adoption, loyalty, and revenue growth within the technology services sector. His expertise spans managing marketing programs across both hardware and SaaS customer success portfolios. He has a proven track record in problem solving within product management and marketing.