Nadir Uddin
About Nadir Uddin
Nadir Uddin is the Director of Customer Success at Coupa Software with extensive experience in customer success, value management, and team leadership across various industries.
Current Role at Coupa Software
Nadir Uddin currently serves as the Director of Customer Success at Coupa Software. He has held this position since 2019 and operates out of Atlanta, GA. In this role, he is responsible for overseeing the success and satisfaction of Coupa's customers, ensuring they achieve their desired outcomes and maximize the value of Coupa's solutions. He works closely with Sales and Product teams to deliver exceptional customer experiences and drive customer adoption and renewals.
Previous Role in Customer Value Management
Before his current role, Nadir Uddin was also the Director of Customer Value Management at Coupa Software, based in San Mateo, CA. He started in this role in 2018, focusing on demonstrating value to customers through metric-based programs. This position involved collaborating with various internal teams to ensure customers realized the full potential of Coupa’s offerings.
Experience at Opus and Arkayde LLC
Nadir Uddin has significant experience in customer success roles. From 2014 to 2018, he was the Director of Customer Success at Opus in Palo Alto, CA. Here, he built and managed teams dedicated to driving customer adoption and renewals. Prior to that, he founded Arkayde LLC in the San Francisco Bay Area, where he worked from 2012 to 2014. His role as a founder involved extensive hands-on management and strategic planning.
Early Career: JPMorgan, Ariba, and Citibank
Nadir Uddin's career includes various high-profile roles at distinguished companies. He was the Vice President of Customer Success at JPMorgan from 2008 to 2011, based in Pleasanton, CA. He's also worked at Ariba in multiple roles, including On-Demand and Network Strategist from 2007 to 2008 in Sunnyvale, CA, and Group Manager from 1999 to 2007 in Bridgewater, NJ. Earlier in his career, he served as Vice President at Citibank from 1995 to 1998 in New York, NY.
Educational Background
Nadir Uddin studied Electrical Engineering at Western New England University, where he earned a Bachelor of Science degree from 1983 to 1987. He also attended The University of Manchester for a Masters Degree that was not completed, studying from 1993 to 1995. His academic background has provided a strong foundation for his expertise in P2P solutions and customer success.