Nicolas Rigaud
About Nicolas Rigaud
Nicolas Rigaud is a technical specialist with extensive experience in the IT and hardware support sectors, having worked at HCL Technologies and Xerox Europe Ltd in various roles.
HCL Technologies Experience
Worked at HCL Technologies as a Tier 3 European Technical Specialist from 2019 to 2022 for 3 years. Operated in Dublin City, County Dublin, Ireland, providing high-level technical support. Specialized in resolving complex technical issues and playing a key role in customer satisfaction.
Xerox Europe Ltd Career
Worked at Xerox Europe Ltd for a total of 18 years. Served as a Tier 3 European Hardware Specialist from 2004 to 2019, specializing in hardware issues across European markets. For the initial phase from 2001 to 2004, functioned as a Technical Customer Support, handling customer inquiries and technical issues.
Current Role as Technical Support Engineer
Currently working as a Technical Support Engineer since October 2022. Focuses on providing high-quality technical support and troubleshooting to meet customer needs. Continues to enhance the technical service delivery with a strong emphasis on problem resolution.
Education at ESIG Nantes
Studied at ESIG Nantes (Ecole supérieure d'informatique et gestion), focusing on Marketing and Communication. Achieved a BTS in Communication des Entreprises from 1995 to 1997 over a span of 2 years. This education provided a robust foundation in business communication and marketing strategies.