Pratik Jain
About Pratik Jain
Pratik Jain is a Technical Support Specialist at Coupa Software with expertise in Global Service Now and SQL Server Studio, and experience in web technologies and multiple operating systems.
Professional Experience
Pratik Jain is currently working at Coupa Software as a Technical Support Specialist since 2021. Previously, he was an Application Support Analyst at DHL Global Forwarding from 2019 to 2021 in Mumbai. Earlier in his career, he gained experience as a Software Engineer Intern at Aarohi ITtek Services Pvt.Ltd from 2018 to 2019 in Kalyan.
Education and Qualifications
Pratik Jain earned his Bachelor of Engineering (BE) in Information Technology from Konkan Gyanpeeth College of Engineering, where he studied from 2015 to 2018. Prior to that, he completed a Diploma in Computer Engineering from Yadavrao Tasgaonkar Polytechnic, studying from 2012 to 2015. He also holds a Secondary School Certificate (SSC) from Adarsh Vidya Mandir, attained in 2012.
Technical Expertise
Pratik Jain has expertise in managing and troubleshooting issues related to Global Service Now and SQL Server Studio. He is skilled in web technologies including HTML, CSS, and Bootstrap. Additionally, he has extensive experience providing technical support across multiple operating systems such as Mac, Windows, and Linux.
Role at Coupa Software
At Coupa Software, Pratik Jain serves as a Technical Support Specialist. In this role, he is responsible for diagnosing and resolving technical issues, ensuring smooth operation of software applications, and providing support to users. His proficiency in handling various technical challenges makes him a valuable asset to the company.
Role at DHL Global Forwarding
Before joining Coupa Software, Pratik Jain worked as an Application Support Analyst at DHL Global Forwarding. Over his tenure from 2019 to 2021, he was involved in managing application support activities, troubleshooting technical issues, and ensuring optimal performance of software systems used within the organization.