Ravi Shankar P
About Ravi Shankar P
Ravi Shankar P is a Technical Support Specialist at Coupa Software, with experience in product support and a background in Computer Science from Andhra University.
Technical Support Specialist at Coupa Software
Ravi Shankar P currently holds the position of Technical Support Specialist at Coupa Software. He began his tenure with the company in 2022, based in Pune, Maharashtra, India. In this role, he is responsible for handling custom SLA tickets and performing root cause analysis for major incidents. His work involves documenting known issues and troubleshooting steps within an internal knowledge base to improve technical solutions.
Previous Experience at Bizdata
Before joining Coupa Software, Ravi Shankar P worked at Bizdata as an Associate Engineer - Product Support. His tenure at Bizdata spanned from 2021 to 2022, during which he was based in Bengaluru, Karnataka, India. Over this 6-month period, he gained valuable experience in providing product support, which laid a foundation for his current role in technical support.
Education: Bachelor's Degree in Computer Science
Ravi Shankar P attended Andhra University, where he earned a Bachelor's degree in Computer Science. His academic tenure lasted from 2019 to 2022. The education provided him with a robust foundation in computer science principles, which he leverages in his current technical support role.
Certifications and Professional Development
Ravi Shankar P has acquired multiple certifications related to Coupa Software, including Coupa Procure To Invoice, Coupa Core Implementation Specialist, and Coupa Analytics. Furthermore, he actively participates in professional development through continual training and acquiring certifications to stay current with industry trends and best practices.
Technical Skills and Python Libraries
In his role as a Technical Support Specialist, Ravi Shankar P utilizes Python libraries such as NumPy, Pandas, and Matplotlib. These tools aid him in various technical support tasks, helping to analyze data and develop effective solutions for clients. This technical expertise is essential for his role in resolving complex technical issues and enhancing customer satisfaction.