Robert Nieman
About Robert Nieman
Robert Nieman is a Sr. Technical Support Engineer at Coupa Software, based in Pittsburgh, Pennsylvania.
Current Role at Coupa Software
Robert Nieman is a Sr. Technical Support Engineer at Coupa Software, a position he has held since 2021. In his role, he is based in Pittsburgh, Pennsylvania, and utilizes his extensive technical support expertise to address and resolve advanced technical issues for the company's clients. His role involves close collaboration with other teams to ensure smooth technical operations and customer satisfaction.
Technical Support Engineer at Coupa Software
Before his current role, Robert Nieman worked as a Technical Support Engineer at Coupa Software from 2018 to 2021. Over his three years in this position, he was responsible for troubleshooting client issues, providing technical guidance, and contributing to the development of support documentation. His efforts were focused on improving the overall customer experience and ensuring the effective operation of Coupa's software solutions.
Technical Support Analyst at Opus
From 2016 to 2021, Robert Nieman was employed as a Technical Support Analyst at Opus. During his five-year tenure, he played a key role in resolving technical issues, analyzing system performance, and providing timely support to clients. His responsibilities also included working with internal teams to streamline support processes and enhance system functionality.
Resolution Specialist at ServiceLink
Robert Nieman worked at ServiceLink, A Black Knight Company, as a Resolution Specialist from 2002 to 2015. Over the course of his 13-year career at ServiceLink, he specialized in resolving complex issues, ensuring compliance with company protocols, and maintaining high standards of service quality. His long-term commitment to the role demonstrates his dedication to customer service and technical problem-solving.