Samantha Knapp
About Samantha Knapp
Samantha Knapp is a Technical Support Engineer at Coupa Software with over 10 years of experience in customer success, account management, and technical support.
Title and Current Position
Samantha Knapp currently holds the title of Technical Support Engineer, Assigned at Coupa Software since 2023, based in Reno, Nevada, United States. She brings a wealth of experience to her role, leveraging her extensive background in technical support and customer success.
Professional Experience
Samantha Knapp has over 10 years of experience in technical support, customer success, and account management. Prior to her current role at Coupa Software, where she also served as a Technical Support Engineer and Technical Support Agent from 2020 to 2023, she worked at Intuit in various capacities. These roles included High Value Account Manager, Payments Service and Support Specialist, Quality Assurance Specialist/Knowledge Advisor Tier 2, and Service and Support Representative, spanning from 2012 to 2020. Additionally, she has experience as a Membership Associate at The Hartford and a Team Lead at Gems TV.
Educational Background
Samantha Knapp studied at Truckee Meadows Community College, where she focused on Business Administration and Management, General. Her education has provided her with a solid foundation for her various roles in technical support and customer success.
Certifications
Samantha Knapp is certified as a Quickbooks Desktop User, Quickbooks Online ProAdvisor, and Quickbooks Online User. These certifications highlight her expertise in handling financial software solutions, contributing significantly to her technical support capabilities.
Skills and Expertise
Samantha Knapp is proficient in a range of skills including excellent communication and public relations, as well as strong organizational abilities. She is experienced in Microsoft applications such as Word, Outlook, One Note, PowerPoint, Excel, and Office. Known for her professionalism, she excels in problem resolution, achieving high levels of client satisfaction. Additionally, her ability to work well both independently and as part of a team enables her to meet deadlines and operate effectively under demanding circumstances.