Samantha O'connor
About Samantha O'connor
Samantha O'Connor is the Community Manager, Knowledge Management at Coupa Software, with a background in community and project management, and expertise in systems administration.
Current Title and Role
Samantha O'Connor currently serves as the Community Manager, Knowledge Management at Coupa Software. Since 2022, she has been responsible for overseeing community engagement and managing knowledge assets from Asheville, North Carolina. Her role involves enhancing community interactions and ensuring effective knowledge sharing within the organization.
Previous Experience at Lionbridge
Before joining Coupa Software, Samantha O'Connor worked at Lionbridge as the Global Community Experience Manager from 2019 to 2022. Located in Waltham, MA, her role involved managing the global community experience, ensuring high levels of engagement and satisfaction among community members.
Work at (ISC)² and Constant Contact
Samantha O'Connor held the position of Online Community Manager at (ISC)² from 2018 to 2019. Her role was executed remotely and from Clearwater, FL, focusing on managing online community interactions. Before (ISC)², she worked at Constant Contact in various capacities, starting as a Customer Engagement Specialist and moving up to Community Product Manager between 2011 and 2018. Her roles were primarily based in Waltham, MA, and involved community moderation, product management, and team supervision.
Educational Background
Samantha O'Connor earned a Bachelor of Arts in Business Management from Emmanuel College, where she studied from 2005 to 2009. Her academic background provided a foundation in business principles, which has supported her various professional roles in community and knowledge management.
Skills and Expertise
Samantha O'Connor brings a diverse skill set to her role at Coupa Software, including systems administration and project management. Her expertise in training enhances her ability to engage and educate community members effectively. These skills contribute to her success in managing community initiatives and fostering a collaborative knowledge-sharing environment.