Scott Price
About Scott Price
Scott Price is a Technical Support Manager at Coupa Software, with extensive experience in service delivery and information security roles at various companies.
Current Role at Coupa Software
Scott Price is currently serving as a Technical Support Manager at Coupa Software. He has been with the company since 2018, working in San Mateo, California, United States. His role involves overseeing technical support operations, implementing customer relationship management strategies to enhance client satisfaction and retention, and utilizing reporting and analytics to drive data-informed decision-making within the team.
Previous Experience at American Express
Scott Price has extensive experience at American Express, where he held multiple positions over the years. He served as a Service Delivery Manager in American Express Technology from 2008 to 2017 and as Project Manager II from 2004 to 2006. Additionally, he was a Business Process Management Analyst from 1987 to 2002. During his tenure, he developed and executed various problem management intake and triage processes to streamline issue resolution.
Earlier Professional Roles
Before his current position, Scott Price held several key roles in different organizations. In 2018, he worked at Dcr Workforce as a Service Delivery Manager for a brief period of three months in Boca Raton, Florida. In the same year, he was an Information Security Engineer on the Wells Fargo account for Teksystems in Hanover, Maryland, for five months. Also, he was the Service Integration Manager at The Clearing House in New York for three months in 2017.
Educational Background
Scott Price has a diverse educational background. He earned a Bachelors of Science in Business Administration from the University of North Carolina at Greensboro from 2015 to 2020 and a Bachelor of Arts from the same institution from 2011 to 2017. He also studied Business Administration at Barry University from 1990 to 1992 and at Broward College from 1987 to 1990. He attended Plantation High School from 1970 to 1987.
Skills and Contributions
Throughout his career, Scott Price has developed a range of skills and made significant contributions. He has implemented customer relationship management strategies aimed at improving client satisfaction and retention. He has also developed and executed problem management intake and triage processes to streamline issue resolution. Additionally, he has utilized reporting and analytics to support data-informed decision-making within technical support teams.