Sérgio Luis S.
About Sérgio Luis S.
Sérgio Luis S. is a Technical Support Engineer at Coupa Software with a diverse background in technical support, project management, and design.
Professional Experience at Coupa Software
Sérgio Luis S. has been working as a Technical Support Engineer at Coupa Software since 2020. His role involves extensive expertise in troubleshooting customer issues using tools like MySQL for queries and Kibana for real-time log monitoring. Sérgio is responsible for creating clones of customer instances to test and solve problems effectively before implementing solutions in production environments. His duties also include writing articles to share knowledge gained from his technical support experiences and engaging in self-study to improve his understanding of Coupa enterprise solutions.
Previous Role at Accenture
Before joining Coupa Software, Sérgio Luis S. worked as a YouTube Senior Support Specialist at Accenture from 2017 to 2020. During his tenure in County Dublin, Ireland, he handled various customer support and technical issues related to YouTube, which involved troubleshooting and providing solutions for platform-related concerns. His experience in this role further honed his skills in customer support and technical problem-solving.
Educational Background
Sérgio Luis S. has a diverse educational background that equips him with a strong foundation in both technical and analytical skills. He earned an Associate's degree in Big Data for Business from Dublin Business School, completed in 2019. Additionally, he studied English Language and Literature for two years at ISI English Language School, earning another Associate's degree. He also holds a Bachelor's degree in Manufacturing Engineering from Universidade Presidente Antonio Carlos and a Bachelor of Technology in Furniture Design and Manufacturing from SENAI SP.
Early Career and Industry Experience
In the earlier stages of his career, Sérgio Luis S. worked in various roles in Brazil. He served as an SAP Support Analyst and Project Manager/Furniture Designer at Cozinhas Itatiaia from 2006 to 2015. He also worked as a Furniture Designer at Quartos Etc. for four years and an Autocad Designer at Brasilit. These roles allowed him to gain significant experience in project management, furniture design, and support analysis, contributing to his problem-solving capabilities and technical support expertise.
Content Creation and Technical Writing
Sérgio Luis S. has also ventured into content creation by starting a YouTube channel focused on drone technology. This platform allows him to share insights and knowledge within this niche. Additionally, in his role at Coupa Software, Sérgio writes articles based on the expertise and experience he has gained in technical support, further contributing to the knowledge base of his industry.