Sharon Galler
About Sharon Galler
Sharon Galler is a Site Reliability Engineer at Coupa Software with extensive experience in technical support and application support roles.
Current Role at Coupa Software
Sharon Galler has been serving as a Site Reliability Engineer at Coupa Software since 2019. In her current role, she focuses on ensuring the reliability, scalability, and performance of the company's cloud services. Her responsibilities include monitoring systems, incident response, and implementing automation tools to optimize operations.
Previous Positions at Coupa Software
Before her current position, Sharon Galler held multiple roles at Coupa Software. From 2017 to 2018, she was an Associate Site Reliability Engineer in Cloud Operations. She also served as a Technical Support Engineer 2 from 2015 to 2017, where she was responsible for providing technical assistance and resolving complex customer issues.
Experience at JPMorgan Chase
Between 2012 and 2015, Sharon Galler worked as a Senior Application Support Analyst at JPMorgan Chase in Pleasanton, CA. Her responsibilities included managing application support, troubleshooting issues, and collaborating with development teams to enhance software applications.
Early Career Roles
Sharon Galler began her career in the IT field with several roles at different companies. She worked as a Level 2 Customer Care Analyst at Deltek Systems (Phils.) Ltd from 2009 to 2011 and as a Lead Application Support Engineer at Micro-D Int'l from 2005 to 2009. Earlier, she served as an IT Instructor at PCCAST from 2004 to 2005.
Educational Background
Sharon Galler earned her Bachelor of Science degree in Computer Science from the University of the Cordilleras, formerly known as BCF, where she studied Information Science from 2000 to 2004. Her educational background laid the foundation for her extensive career in IT and reliability engineering.