Shaun Heckmann Ii
About Shaun Heckmann Ii
Shaun Heckmann II is an Assigned Support Engineer at Coupa Software, providing level 2 technical support and collaborating with engineers and developers to resolve client issues.
Current Role at Coupa Software
Shaun Heckmann currently works at Coupa Software as an Assigned Support Engineer in Pittsburgh, Pennsylvania, United States. He has been with the company since 2020. In his role, he provides level 2 technical support for a Business Spend Management platform through various channels such as email, phone, and video calls. Additionally, Shaun collaborates with level 3 engineers and developers to resolve client issues using Atlassian Jira. He also creates and maintains knowledge articles in Coupa's knowledge-base and trains new hires to help them acclimate to company operations.
Previous Experience at pair Networks
Before joining Coupa Software, Shaun Heckmann worked as a Support Technician at pair Networks, Inc. from 2019 to 2020 in the Greater Pittsburgh Area. During his 11-month tenure, he was responsible for providing technical support, addressing customer issues, and ensuring smooth operations.
Experience at #1 Cochran
From 2017 to 2019, Shaun Heckmann served as an IT Analyst at #1 Cochran in Monroeville, Pennsylvania. For two years, he played a pivotal role in managing IT operations, analyzing system performance, and providing technical support. His work contributed to the efficient functioning of the company's IT infrastructure.
Field Technician at Wellington Energy
Shaun Heckmann briefly worked as a Field Technician at Wellington Energy, Inc. in 2017 for one month in Canonsburg, Pennsylvania. During this time, he gained hands-on experience in field operations, supporting the company's energy projects.
Educational Background
Shaun Heckmann completed his Bachelor of Science (B.S.) in Multimedia Design and Development at DeVry University from 2010 to 2013. His studies equipped him with a strong foundation in multimedia design, development, and various technical skills that have been instrumental in his professional career.